Privacy Policy
1. Who We Are
VoltFX is operated under AGOHP Capital. This privacy policy explains how we collect, use, and protect personal data when you visit erosion.voltfx.ai, use our calculator, or contact us.
For privacy enquiries, contact: sales@voltfx.ai or WhatsApp 447450630459
2. Data We Collect
We collect the following types of personal data:
- Contact information: name, email address, phone number — collected when you submit the calculator form, booking form, or application form
- Calculator inputs: property value, savings, mortgage details, tax bracket — used solely to generate your personalised report
- Usage data: pages visited, time on site, clicks — collected via cookies and the Meta Pixel
- Communication data: content of emails or WhatsApp messages you send us
3. How We Use Your Data
- To generate and deliver your personalised wealth erosion report
- To contact you about your enquiry via email and WhatsApp (with your consent)
- To send follow-up communications and nurture sequences (with your consent — you can opt out at any time)
- To measure and improve our advertising campaigns via the Meta Pixel
- To comply with legal obligations
4. Legal Basis for Processing
- Consent: For marketing communications (email, WhatsApp), you provide explicit consent when ticking the consent box on our forms
- Legitimate interests: For basic analytics and fraud prevention
- Contract performance: For delivering the report and services you requested
5. Cookies and the Meta Pixel
We use cookies and the Meta Pixel (Facebook Pixel) to:
- Measure which ads led to calculator completions
- Build audiences for advertising on Facebook and Instagram
- Understand how visitors use our website
You can control cookie preferences using the banner shown when you first visit our site. Essential cookies (needed for the calculator and forms to function) are always active. You can opt out of analytics and advertising cookies.
6. Data Sharing
We do not sell your personal data. We share data with:
- Go High Level (GHL): our CRM system — stores your contact details and calculator results
- SendGrid: email delivery service
- Meta (Facebook/Instagram): for advertising measurement via the Pixel
- Vantage: if you proceed to open a broker account, their separate privacy policy applies
All third parties are required to handle your data in compliance with applicable law.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. If you have not engaged with any communication in 24 months, we will remove you from our active database. You can request deletion at any time.
8. Your Rights (UK GDPR)
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to processing for marketing purposes
- Withdraw consent at any time — this does not affect the lawfulness of processing before withdrawal
- Lodge a complaint with the ICO (ico.org.uk)
To exercise any of these rights, email sales@voltfx.ai with your request. We will respond within 30 days.
9. Opt-Out of Marketing
To stop receiving emails: click the unsubscribe link in any email we send.
To stop receiving WhatsApp messages: reply STOP to any message.
To request complete removal: email sales@voltfx.ai or message us on WhatsApp at 447450630459.
10. Security
We use industry-standard security measures to protect your data including encrypted transmission (HTTPS), access controls, and secure third-party processors. No system is completely secure — if you believe your data has been compromised, contact us immediately.
11. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision. Continued use of our site after changes constitutes acceptance.
12. Contact
AGOHP Capital / VoltFX
Email: sales@voltfx.ai
WhatsApp: 447450630459
Website: erosion.voltfx.ai